DocShield Watermark Support
DocShield Watermark helps you add secure watermarks to certificates, ID documents, contracts, images, scanned files, and PDFs before sharing them.
For support, please contact us at: aigamesbox@outlook.com
Contact Support
If you need help, have feedback, or want to report a problem, please email us:
When contacting support, please include:
- Your device model
- Your iOS version
- The app version
- A brief description of the issue
- Steps to reproduce the problem, if possible
Frequently Asked Questions
1. Are my documents uploaded to a server?
No. The app is designed to process documents locally on your device. Your certificates, IDs, images, and PDFs are not uploaded to our servers for watermark processing.
2. Can I add custom watermark text?
Yes. You can type your own watermark text, choose from built-in templates, and save frequently used text as local templates when supported by the app.
3. Can I watermark PDF files?
Yes. The app supports adding watermarks to PDF files, including multi-page PDFs, when the feature is available in your app version or subscription plan.
4. Why can’t I save to Photos?
Please check whether Photos permission is enabled for the app in your device settings. You can also try saving the file to Files or using the Share option.
5. Why does importing a file fail?
The file may be too large, damaged, password-protected, or in an unsupported format. Please try a different image or PDF file.
6. How do I manage or cancel a subscription?
Subscriptions are managed through your Apple ID. Open the App Store or iOS Settings, go to your Apple ID subscriptions, and manage the subscription there.
7. How do I restore purchases?
Open the app, go to the Pro or Settings page, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Feature Requests
We welcome suggestions for improving document watermark templates, PDF support, batch processing, export options, and privacy features.
Privacy
For details about how the app handles privacy, please review the Privacy Policy page included with the app listing or website.
Response Time
We usually try to respond to support emails as soon as possible. Response times may vary depending on the volume of requests.