PlantVitals AI Support

AI Plant Health Scanner & Care Coach

Contact Support

Email: aigamesbox@outlook.com

Please include your device model, iOS version, app version, and a brief description of the issue.

Common Questions

1. How does PlantVitals AI work?

PlantVitals AI analyzes plant photos to help identify plant types, estimate plant health scores, detect possible disease or pest risks, and provide care suggestions.

2. Is the health score a professional diagnosis?

No. The health score and care suggestions are AI-generated references only. They are not a substitute for professional agricultural, botanical, or horticultural advice.

3. Why is my scan result inaccurate?

AI analysis depends on photo quality, lighting, plant angle, visible symptoms, and image clarity. For better results, take clear photos of the whole plant and close-up photos of affected leaves or stems.

4. How do I get better plant analysis?

• Use natural light when possible.
• Keep the plant in focus.
• Capture both the full plant and close-up symptoms.
• Avoid blurry, dark, or heavily filtered photos.

5. How do I manage or cancel my subscription?

Subscriptions are managed by Apple. Open the Settings app on your iPhone, tap your Apple ID, then go to Subscriptions and select PlantVitals AI.

6. I purchased Pro but features are still locked.

Please use the Restore Purchase option inside the app. Make sure you are signed in with the same Apple ID used for the original purchase.

7. Can I get a refund?

Refunds are handled by Apple. Please visit Apple’s official refund request page or use your Apple purchase history to request a refund.

Feedback

We welcome feedback, bug reports, and feature requests. Please contact us at aigamesbox@outlook.com.

Privacy Policy

You can view our Privacy Policy here: Privacy Policy