PetVitals AI Support

We are here to help you use PetVitals AI safely and effectively.

About PetVitals AI

PetVitals AI is an AI-powered pet wellness app that helps pet owners scan pet photos, receive possible visible health insights, and track wellness changes over time.

PetVitals AI is designed for informational and wellness purposes only. It does not provide veterinary diagnosis, medical advice, or treatment recommendations.

Frequently Asked Questions

1. Is PetVitals AI a veterinary diagnosis app?

No. PetVitals AI does not diagnose diseases or replace professional veterinary care. AI-generated insights are intended to help users notice possible visible changes and wellness signals.

2. What should I do if my pet looks sick or injured?

If your pet appears ill, injured, in pain, or in distress, please contact a licensed veterinarian immediately.

3. What photos work best?

• Use clear, well-lit photos.
• Keep the pet area centered in the frame.
• Avoid blurry, dark, or heavily filtered photos.
• For skin or fur scans, capture the affected area clearly.

4. Why can AI results vary?

AI analysis depends on photo quality, lighting, angle, pet movement, and visible details. Results may be incomplete or inaccurate and should not be treated as medical certainty.

5. How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID. You can manage or cancel your subscription in:

iPhone Settings → Apple ID → Subscriptions → PetVitals AI

6. How do I request account or data deletion?

Please email aigamesbox@outlook.com with the subject “PetVitals AI Data Deletion Request”. We may need to verify your account before deleting associated data.

App Permissions

PetVitals AI may request access to your camera, photo library, and notifications depending on the features you use.

• Camera: used to capture pet photos for AI wellness scans.
• Photos: used to select existing pet photos for analysis.
• Notifications: used for optional wellness scan reminders.

You can change permissions anytime in your device settings.

Privacy Policy

Please review our Privacy Policy to learn how PetVitals AI collects, uses, stores, and protects information.

Privacy Policy

Terms of Use

Please review our Terms of Use for subscription terms, acceptable use, disclaimers, and other important information.

Terms of Use

Important Disclaimer

PetVitals AI is not a veterinary service. AI-generated wellness insights are provided for informational purposes only and may be inaccurate or incomplete. Always consult a licensed veterinarian for professional medical concerns.

Company

PetVitals AI
Contact: aigamesbox@outlook.com