Privacy Policy

Last updated: May 22, 2026

This Privacy Policy explains how PetVitals AI (“we”, “our”, or “us”) collects, uses, stores, and protects information when you use our mobile application and related services.

1. Information We Collect

We may collect the following types of information when you use PetVitals AI:

• Account Information: such as your email address, Apple ID or Google login information, if you choose to create or connect an account.
• Pet Profile Information: such as pet name, species, breed, age, weight, profile photo, and other pet-related details you provide.
• Photos and Uploaded Content: pet photos or images you upload or capture for AI wellness analysis.
• Scan and Wellness Data: AI-generated wellness scores, possible visible findings, risk levels, scan history, and health timeline records.
• Subscription Information: purchase status, subscription plan, and entitlement information provided by Apple App Store or subscription service providers.
• Device and Usage Data: device type, operating system, app version, crash logs, diagnostics, feature usage, and analytics events.
• Notification Data: reminder preferences and push notification tokens if notifications are enabled.

2. How We Use Information

We use collected information to:

• Provide AI-powered pet wellness scan features.
• Generate pet wellness insights, scan results, and health timeline records.
• Store scan history and allow users to review previous results.
• Manage subscriptions and premium feature access.
• Improve app performance, reliability, and user experience.
• Send reminders and notifications if you enable them.
• Prevent fraud, abuse, unauthorized access, and security incidents.
• Comply with applicable legal obligations.

3. AI Analysis and Uploaded Photos

When you upload or capture a pet photo, the image may be processed by our backend systems and trusted AI service providers to generate wellness insights. AI outputs are designed to identify possible visible signs and wellness-related observations, not to diagnose diseases.

We may process uploaded images for compression, quality checking, secure storage, AI analysis, and scan history features. You are responsible for ensuring that you have the necessary rights to upload and use any image or content submitted through the app.

4. Legal Basis for Processing

Depending on your location, we may process your information based on your consent, our need to provide requested services, our legitimate interests in improving and securing the app, or compliance with legal obligations.

5. Sharing of Information

We do not sell your personal information. We may share limited information with:

• AI Service Providers: to process pet photos and generate wellness insights.
• Cloud Storage and Infrastructure Providers: to securely store images, reports, and app data.
• Analytics and Crash Reporting Providers: to improve app stability and performance.
• Subscription and Payment Providers: such as Apple App Store or RevenueCat, to manage purchases and access.
• Legal or Safety Authorities: when required by law or necessary to protect rights, safety, or security.

6. Data Storage and Security

We use reasonable administrative, technical, and organizational measures to protect your information, including secure transmission, access controls, signed URLs where applicable, and restricted backend access. However, no method of transmission or storage is completely secure.

7. Data Retention

We retain personal information and uploaded content only for as long as necessary to provide the app’s features, maintain scan history, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data as described below.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your account and personal data.
• Withdraw consent where processing is based on consent.
• Opt out of certain analytics or notifications where available.

You can manage app permissions such as Photos, Camera, and Notifications through your device settings.

9. Account and Data Deletion

You may request deletion of your account and associated personal data by contacting us at the email address below. After verification, we will delete or anonymize your data unless retention is required by law, security, fraud prevention, or legitimate business obligations.

10. Children’s Privacy

PetVitals AI is not intended for children under 13 years of age, or the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be processed and stored in countries or regions outside your place of residence. Where required, we use appropriate safeguards to protect transferred data.

12. Third-Party Services

The app may use third-party services for AI processing, cloud hosting, analytics, crash reporting, authentication, subscriptions, and notifications. These services may process information according to their own privacy policies.

13. Health and Veterinary Disclaimer

PetVitals AI is designed for informational and wellness purposes only. AI-generated insights may be inaccurate or incomplete and should not be used as a substitute for professional veterinary advice, diagnosis, or treatment. If your pet appears ill, injured, or in distress, contact a licensed veterinarian immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the app, by email, or by updating the “Last updated” date above.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: aigamesbox@outlook.com
App: PetVitals AI