PetLumi Support

Contact Support

If you need help, please email us at:

aigamesbox@outlook.com

Please include your device model, iOS version, app version, and a brief description of the issue.

My pet disappeared after reopening the app.

Please make sure you are using the latest version of the app. If you signed in, try using Restore Companion or signing in again. If you used guest mode only, pet data may be stored locally on your device.

How do I restore purchases?

Open the Pro or subscription page and tap “Restore Purchases.” Make sure you are using the same Apple ID used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open iPhone Settings, tap your Apple ID, choose Subscriptions, then select PetLumi and cancel or manage your plan.

Why is my AI voice not playing?

Please check your device volume, silent mode, internet connection, and app permissions. Some voice features may require a Pro plan or may have daily usage limits.

How do I protect or restore my companion?

If account sync is available, sign in with Apple or another supported login method to save your pet, bond, memories, and settings. After reinstalling the app, sign in again to restore your companion.