Privacy Policy
Effective Date: May 14, 2026
This Privacy Policy explains how PetLumi (“we”, “us”, or “our”) collects, uses, stores, and protects information when you use our mobile application and related services.
PetLumi is an AI pet companion app that may include virtual pets, pet avatars, chat, daily reports, voice features, memories, subscriptions, and companion-related experiences.
1. Information We Collect
Depending on how you use the app, we may collect the following types of information:
- Pet profile data: pet name, type, breed or virtual pet variant, growth stage, mood, bond level, memories, avatar status, and room settings.
- App usage data: interactions, feature usage, subscription status, settings, crash logs, and performance data.
- Account data: if you choose to sign in, we may receive account identifiers from Sign in with Apple, Google Sign-In, or another supported authentication provider.
- Chat and companion content: messages, prompts, daily check-ins, mood reports, memories, or other content you provide to generate AI responses.
- Voice data: text submitted for text-to-speech generation and generated audio playback metadata. We do not use your microphone unless a voice input feature is explicitly enabled and permission is granted.
- Purchase data: subscription or lifetime purchase status provided by Apple or the relevant app store.
2. How We Use Information
We use information to:
- Create and restore your pet companion.
- Personalize companion chat, moods, daily reports, voices, memories, and growth experiences.
- Sync your pet data across devices if you sign in.
- Provide subscriptions, premium features, restore purchases, and customer support.
- Improve app stability, safety, performance, and user experience.
- Send notifications or companion reminders if you enable them.
3. AI Processing
Some app features may use AI services to generate responses, reports, emotional insights, pet memories, avatar descriptions, or voice output. Content you provide may be sent to our service providers solely to deliver the requested app functionality.
Please do not submit sensitive personal information that you do not want processed by AI systems.
4. Local Storage and Cloud Sync
PetLumi may save pet data locally on your device so your companion remains available after restarting the app. If you sign in, your pet data may also be synced to cloud storage so you can restore your companion after reinstalling the app or switching devices.
5. Third-Party Services
We may use trusted third-party services for:
- Authentication, such as Sign in with Apple or Google Sign-In.
- Cloud storage and database services.
- AI response generation and text-to-speech services.
- Analytics, crash reporting, and performance monitoring.
- In-app purchases and subscription management through Apple.
These providers process information according to their own privacy policies and our instructions where applicable.
6. Subscriptions and Purchases
Subscription purchases are processed by Apple or the relevant app store. We do not receive or store your full payment card details. We may receive purchase status, product identifiers, renewal status, and entitlement information to unlock Pro features.
7. Notifications, Live Activities, and Dynamic Island
If you enable notifications, Live Activities, widgets, or Dynamic Island companion features, we may use pet name, mood, bond level, and short companion messages to display companion status. You can disable these features in the app settings or system settings.
8. Data Sharing
We do not sell your personal information. We may share limited information with service providers only as needed to operate, improve, secure, and support the app.
9. Data Retention
We retain information for as long as needed to provide the app, maintain your companion data, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data by contacting us.
10. Children’s Privacy
PetLumi is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
11. Your Choices
- You may use the app in guest mode where available.
- You may sign in to sync and restore your companion.
- You may disable notifications, Dynamic Island, Live Activities, or voice features in settings.
- You may request access, correction, or deletion of your data by contacting us.
12. Security
We use reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
13. International Users
Your information may be processed in countries other than your own. By using the app, you understand that your information may be transferred and processed where our service providers operate.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may notify you in the app.
15. Contact Us
If you have questions or requests about this Privacy Policy, please contact us: