Thank you for using ChatMate AI – Reply Assistant. We are here to help with questions about features, subscriptions, account access, purchases, bug reports, and general app support.
For all support requests, please email: aigamesbox@outlook.com
To help us resolve your issue faster, please include:
Subscriptions are managed by Apple through your App Store account. You can review, change, or cancel your subscription in your Apple ID subscription settings.
If you already purchased a subscription and premium access does not appear, open the App and use the Restore Purchases option. If the issue continues, contact us by email.
Please check your network connection, make sure the latest version of the App is installed, and try again. If the issue persists, send us a screenshot and a short description.
Make sure the screenshot is clear and readable. If text extraction still fails, please contact support with an example image and your device details.
Some keyboard features may require additional permissions, including full access, in order to communicate securely with the app service and generate AI replies. These permissions are used only to provide the requested functionality.
We welcome feedback. Please email us with details about the issue or your feature idea.
We aim to respond to support inquiries within 3 business days.
Support email: aigamesbox@outlook.com